New: More control over your subscriptions and community
Today, we’re sharing three new features that give you more control over your publication’s subscriptions and community.
As a writer, you own your relationship with your community. These tools are part of our ongoing efforts to give writers more power to foster great experiences for their readers. (Expect a lot more to come!)
Custom subscription renewal emails
You can now personalize the email that your annual subscribers receive a week before their subscription renews. This is an opportunity for you to reconnect with your readers as their subscription comes up for renewal. To edit the default email or add a personal message, go to “Subscription renewal email” on your publication’s Settings page.
Improved moderation tools
In addition to the existing ability to ban or delete unwanted comments, you can now ban individuals or lists of users from commenting or subscribing to your publication. You can add and view banned users by clicking “Manage bans” under the Community section of your Settings page.
For more detailed guidance on using our community moderation tools, check out our guide.
Turn off paid subscriptions
If you’d like to switch your paid publication back to a free one, you can disconnect your publication from Stripe, which will also cancel and provide prorated refunds to existing subscriptions. To do so, go to your publication’s Settings page and click “Turn off paid subscriptions.”
If you change your mind, you can easily turn on subscriptions again by connecting Stripe under “Set up paid subscriptions” on the Settings page.
We’re continuing to develop tools that put writers directly in charge of their communities. Let us know in the comments what else you’d like to see.
I would love the opportunity to make the latest newsletter issue free to receive but make the archives accessible only for paying subscribers. It would be wonderful for evergreen content and is a proven model for Marc Maron's podcast and various other very successful indie media mini empires. Would be a game changer for me.
a great idea - I am trying to build a list of people who enjoy my content so post for free, however, eventually i'd like to go to paid and offer all free content prior to this as part of the subscription. and then use the latest content as a way to build and give free content.
I would appreciate the option to launch multiple newsletters under one substack. I would also like to be able to charge different prices for each newsletter. Lastly, I think it's a good idea to have the default subscription option to be "monthly" instead of "free."
Totally agree about the default option!
I would like my paying subscribers to be able to see my drafts and to be able to provide feedback before I release the post for free for everyone to read.
Would love to see zapier integration!
The ability to embed <iframe> widgets would be really great - then I could use more interactive graphics etc. Or if not that, it'd be good just to have a gallery widget which would enable readers to scroll through a bunch of photos, rather than having to post them all above each other. As a local news reporter, those can be handy.
Thanks for continuing to add enhancements to Substack. While I like the simplicity of Substack, it would be a huge plus to be able to house pdf's within Substack so I could give my readers something extra for signing up. Right now, a pdf has to reside somewhere else on the web, as in on another website. Any chance that fits on your radar screen?
Absolutely!! This will really help get more optin
Two major features I'd like to see: Link previews and post categories. I also have a bug report regarding the last feature you released. With the blogroll enabled, the width of the posts view is looking too cramped on the Desktop. I think the sidebar should be pushed a bit outward?
Cheryl from my office has tried 7 times to get someone from SubStack to return her calls and/or emails so while the platform looks hot and the improvements are impressive, some good old fashioned responding to potential customers is what's needed.
💥 goes the 🧨.
Thanks a ton!
Thank you.
I received an email from a substack author I subscribe to that said my credit card is expiring.
My credit card is not expiring.
Have I been hacked? Is this a scam?Thanks.
How do you disable the splash screen that asks them to subscribe before they even read the post? Very frustrating
Hoping to get some advice: I offer both annual and monthly subscriptions. Want to switch only to monthly so I can pause and not charge folks when I travel. Will annual paid subscribers still renew automatically when year is up? Or will they receive a prompt offering them the chance to pay monthly? Thanks for any advice.
My dashboard Danger Zone does not have the turn off paid subscriptions. I want to offer it free in the beginning. Please advise.
Can you change your pricing as part of the renewals?
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We certainly need to remove the "free" option from the subscription button.
We know we can give out a complimentary subscription when we want.
There is no reason to offer a free subscription on the button.
It discourages readers from supporting our work.
Is there any way to see who your viewers are?
I’d like a tool to hide the Substack link in the footer.
hey good job / looking out for the independent writer / yeah my big problem is getting people to make the purchase decision / i want paid subscribers and i think i offer them something of value - five dollars and fourteen cents worth atleast / i have 31 subscribers and 6 paid subscribers after 9 months so any ideas or developments about that would be great
Amazing!