"It [the welcome email] is a critical piece of beginning a relationship with a new reader.'
I agree. There's even been an article or two from Substack about the importance of the welcome email.
It's a shame then how much it goes to waste because it doesn't work correctly with recommendations.
When someone signs up for Pub A and accepts the recommendations that Pub A offers, they don't receive the welcome emails from the recommended pubs, only from Pub A.
That's too bad. The welcome email could be the start of a good thing, but many never receive it.
Oops, I just realized (I was reading your article about Office Hours) that we talked about this earlier. :) Trying to get the word out in the hope that Substack will fix this glitch. And I see you mentioned me in your article. Thanks! I didn't know that, never received a notification. Hmmm. All the best!
"It [the welcome email] is a critical piece of beginning a relationship with a new reader.'
I agree. There's even been an article or two from Substack about the importance of the welcome email.
It's a shame then how much it goes to waste because it doesn't work correctly with recommendations.
When someone signs up for Pub A and accepts the recommendations that Pub A offers, they don't receive the welcome emails from the recommended pubs, only from Pub A.
That's too bad. The welcome email could be the start of a good thing, but many never receive it.
I agree ... this is a system glitch that I hope gets fixed. I think you brought this up in Office Hours ... first time I knew about it. Thanks.
Oops, I just realized (I was reading your article about Office Hours) that we talked about this earlier. :) Trying to get the word out in the hope that Substack will fix this glitch. And I see you mentioned me in your article. Thanks! I didn't know that, never received a notification. Hmmm. All the best!