Today, we’re releasing a new and improved Subscribers dashboard that helps you understand and interact with your subscribers in important ways, such as:
Thanks! Question : when will it be possible to send to everyone the first sentences of the newsletter when the article is only accessible to the paying suscribers, as newspapers are doing with their articles? I find incredibly frustrating not to be able to send to all of my community even the beginning of an article. Thanks for your help.
This is something we're talking about internally, and we'd love to release something like this. For now you can send out separate posts to paid-only subscribers and free subscribers, where in the free email you only include a snippet, along with a subscribe button or other text explaining that it's a teaser
Thanks for your answer. As much as I love the possibility of doing it with your explanation, I find it quite tricky intellectually to achieve this. It would mean to write 3 differents posts, one I send, one I just post and one I only send the beginning of? Wow, guys, this is 2021, just add a button, please :)
Hi, can we save applied filters somehow or make custom lists based on those filters? That'd be neat as it would save time on having to filter things again and again as well as to exclude people you know have paid elsewhere (such as Patreon).
One last query: I migrated all my blogs to Substack but I can’t enable “subscriptions” because of lack of international payments support for Indian writers. I’m based out of India but my audience is global. Anything to look forward to in having that fixed?
Stripe now accepts international payments for India too - so enabling paid subscriptions is absolutely possible. A fair few payment glitches still exist though, but hopefully substack / stripe will iron those out soon.
This is a great new feature—thanks for adding this! I have a question, though: How confident can we be in the "open" statistic?
When I filtered to see who hadn't ever opened an e-mail, thinking it might make sense to prune the list as you suggest, I noticed immediately that the list included two paying subscribers. They're both relatively recent (within the last two months), so maybe they haven't opened a message yet.
So I'm curious: How are opens being tracked? Is it just by an image tag—and if so, if someone doesn't load images in the message, or has that turned off in their e-mail application, will they have a 0 for opened?
Yes, opens are tracked with a pixel in the emails, so if people block images they'll appear as 0 opens. It's worth noting that some people, even paid subscribers just prefer to always read on the web, and will turn off emails.
Beautiful. Thank you. It solves many many important issues.
Yet it also created a new issue that wasn't there before ▶︎ if we click on OPEN RATE, sort by the most "clicks" column (which oddly you don't put as a column in the subscriber analytics update), and then click on the person with the mot clicks, we are sent to the full subscribers list not the individual... This is a NEW ISSUE.
(2) NEVER HAD BUT WOULD LOVE ▶︎ Can we see a list of our most popular links? Per post, and also over time? And a list of who clicked on each of the links?
I have the same issue + if a click on an event (to check which link was clicked by that subscriber) it goes to the post page not to the individual link. Right now I am not able to check who clicked what... that's kinda frustrating
Thank you thank you thank you thank you thank you (etc, ad infinitum). You would not believe what I have gone through to get some of this data manually in the past. Thank you!
This is wonderful; thank you for keeping on pushing out these kind of features; this was one of the biggest frustrations with the system; this is a big improvement!
On a different note, there was a request I wrote to let us record and insert audio clips throughout our articles, anywhere on them (not as a podcast), and it got lots of "likes." Is that on the product roadmap? (Say "yes" please lol)
This is outstanding, thank you! I just drafted my first email to a subset of subscribers. When I clicked on "view email recipients," though, I got a blank page. This made me nervous about if I did things right.
I LOVE ROB.
We all do
This is amazing! The possibilities are endless....Thank you!
Thanks! Question : when will it be possible to send to everyone the first sentences of the newsletter when the article is only accessible to the paying suscribers, as newspapers are doing with their articles? I find incredibly frustrating not to be able to send to all of my community even the beginning of an article. Thanks for your help.
This is something we're talking about internally, and we'd love to release something like this. For now you can send out separate posts to paid-only subscribers and free subscribers, where in the free email you only include a snippet, along with a subscribe button or other text explaining that it's a teaser
Thanks for your answer. As much as I love the possibility of doing it with your explanation, I find it quite tricky intellectually to achieve this. It would mean to write 3 differents posts, one I send, one I just post and one I only send the beginning of? Wow, guys, this is 2021, just add a button, please :)
You could always include a "You may have missed this " in your free issues to tease the free people with your paid content.
Just a thought for now, until substack is perfect.
Absolutely. I am currently doing this.
Does the new segment tool allow us to resend a newsletter to people who didn't open it?
Hi, can we save applied filters somehow or make custom lists based on those filters? That'd be neat as it would save time on having to filter things again and again as well as to exclude people you know have paid elsewhere (such as Patreon).
Regardless, neat feature release. :)
That's definitely the direction we're headed now that we have this
Perfect!
One last query: I migrated all my blogs to Substack but I can’t enable “subscriptions” because of lack of international payments support for Indian writers. I’m based out of India but my audience is global. Anything to look forward to in having that fixed?
Stripe now accepts international payments for India too - so enabling paid subscriptions is absolutely possible. A fair few payment glitches still exist though, but hopefully substack / stripe will iron those out soon.
🧨 — boom goes the dynamite.
This is a great new feature—thanks for adding this! I have a question, though: How confident can we be in the "open" statistic?
When I filtered to see who hadn't ever opened an e-mail, thinking it might make sense to prune the list as you suggest, I noticed immediately that the list included two paying subscribers. They're both relatively recent (within the last two months), so maybe they haven't opened a message yet.
So I'm curious: How are opens being tracked? Is it just by an image tag—and if so, if someone doesn't load images in the message, or has that turned off in their e-mail application, will they have a 0 for opened?
Yes, opens are tracked with a pixel in the emails, so if people block images they'll appear as 0 opens. It's worth noting that some people, even paid subscribers just prefer to always read on the web, and will turn off emails.
Also, do the "email opens" statistics relate only to posts, or also to other emails that a creator might send to one or more subscribers?
Are any other statistics based on pixel tracking that some users might block?
Thanks, Rob!
I'm also interested in knowing.
Beautiful. Thank you. It solves many many important issues.
Yet it also created a new issue that wasn't there before ▶︎ if we click on OPEN RATE, sort by the most "clicks" column (which oddly you don't put as a column in the subscriber analytics update), and then click on the person with the mot clicks, we are sent to the full subscribers list not the individual... This is a NEW ISSUE.
(2) NEVER HAD BUT WOULD LOVE ▶︎ Can we see a list of our most popular links? Per post, and also over time? And a list of who clicked on each of the links?
Ah, yes you're right. We'll have a fix coming soon - thanks for reporting that issue!
I have the same issue + if a click on an event (to check which link was clicked by that subscriber) it goes to the post page not to the individual link. Right now I am not able to check who clicked what... that's kinda frustrating
Thank you thank you thank you thank you thank you (etc, ad infinitum). You would not believe what I have gone through to get some of this data manually in the past. Thank you!
Major step in the right direction. Will Substack also be including a way to view unsubscribes?
This is wonderful; thank you for keeping on pushing out these kind of features; this was one of the biggest frustrations with the system; this is a big improvement!
Is there any easy way to tell who is forwarding your emails? If not, this would be a great feature to have.
Thank you. Are we able to send "email only" now without publishing online those emails as articles?
Yep. If you email a specific group using this tool, it'll just be an email that goes directly to those people without creating a post on your page
On a different note, there was a request I wrote to let us record and insert audio clips throughout our articles, anywhere on them (not as a podcast), and it got lots of "likes." Is that on the product roadmap? (Say "yes" please lol)
Hasn't been planned on our roadmap, but it is on our to-do list // we agree that allowing multiple audio clips would be better
Hopefully soon. I'll keep praying for that, lol. That would make the articles and emails so much richer and 2021-like 😉
Wonderful. Finally! Thank you. Could the "specific group" be the entire email list also?
yep
How do I find the time a post was opened?
this is fantastic! not enough, but a great start!
This is outstanding, thank you! I just drafted my first email to a subset of subscribers. When I clicked on "view email recipients," though, I got a blank page. This made me nervous about if I did things right.