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The Substack team is signing off! Thank you for your thoughtful questions and feedback.

We'll be back next week for Office Hours. In the meantime, our resources are here for you.

https://support.substack.com/

https://substack.com/resources

Happy writing,

Katie + Bailey + Rose + Jasmine + Kelsa + Joro + Josh + Kerianne + Peter + Jessica + Farah

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Dear Substack:

Recently Substack has come under sustained political pressure to censor content published by authors on the platform. The recent statement of principles by Substack’s co-founders reaffirming a commitment to free speech was reassuring and appreciated by many authors here, including myself.

However, I note with significant concern the following facts about Substack’s business infrastructure:

Your web hosting infrastructure is provided by Amazon Web Services.

Your domain and internet security services are provided by Cloudfare.

Your digital payment processing is provided by Stripe.

If any one of these service providers were to cut off its business with Substack, your platform (and our content) would go dark overnight. And all three of these dominant service providers now have a well-established history of acting, both individually and in direct collusion with one another, to systematically deplatform emerging startup competitors and dissenting voices.

Therefore I write to ask, as a stakeholder with a material interest in the continued wellbeing of Substack and its business model, what steps Substack has taken or is considering taking to preemptively mitigate exposure to this risk, including by establishing relationships with alternative providers more aligned with Substack’s mission and values.

Thank you.

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1. Magazine layout is great.

2. Word count = 🙏🙏🙏

3. Video feature is awesome for keeping video stuff for subscribers only.

My next dream feature? Polls, preferably subscriber only and which ensure that subscribers can only vote once. But I'm really pleased with everything added to the CMS lately. Cheers.

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I celebrated my one-year anniversary of writing my newsletter over the weekend! I’ve always found it helpful when other writers put together their stats and insights into an article, so I’ve done the same for my (albeit pretty small!) newsletter: https://www.nightwater.email/p/year-one-insights

Looking forward to another great year of writing on Substack!

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All we need is better deliverability past junk folders and I am good!

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Hi all! 

First, I want to thank Katie and Bailey for the opportunity to provide the soundtrack for this week's Writing Hour. If you're looking for a playlist to write to, feel free to use it too!

https://open.spotify.com/playlist/3JJK2kg6hA8DhyOkDoZFRi?si=58e5227673b34ac7

If you're not on Spotify, let me know and I'd be happy to send you a list of the songs. 

And I want to shoutout the folks in the Twitter community who have been supporting one another this week (special thanks to YouTopian Journey for running point on that).

Another Substack I'm enjoying this week is Janeen McCrae's The Stream: 

https://janeenmccrae.substack.com/ 

Funny, thoughtful, incisive, and beautifully written. 

Thank you, Substack team, for everything you do! New features are great!

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Thanks Substack for listening to my requests for referral program!

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I wish there was a way to nominate great pubs on Substack for the What to Read feature. There's so many great pubs out there, and I'm not sure how you guys find them but it would be nice to be able to nominate people.

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Substack is working great! Thank you to all the Team!

I have one question: will it be possible to embed videos in the middle of a post (article), instead of only at the top? (like we can do with images). Are you working on this feature?

Will it be possible to embed more than one video inside one post (article)?

I use videos extensively in my articles, and right now I have first to upload the videos to one of my YouTube channels (unlisted), then embed the video code within the Substack article.

The ability to upload the videos directly to Substack would make things easier. Thank you in advance.

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My advice to everyone regarding growth is this, it never ends. You need to constantly promote, market, hustle, share, like, tweet, post, tag, etc. I just had some media drop on me and my substack was a significant part of it. I did a guest lecture at a university the other day and my substack was a good portion. You need to do everything and anything to drive people to your work.

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Hi, love these threads! I have a random question - I've started doing discussion threads recently, and I notice that I get a huge amount of likes (around 50 compared to the normal 2-3 for the actual newsletters) but very little engagement in comments. I have no idea why this is - is it somehow easier for people to Like the discussions?

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Really like the new homepage navigation! Well done, Substack! I'm wondering if there's a way to move threads to their own space on the homepage? I just started doing threads and they've been popular and fun, but I worry that over time my threads will crowd out my stories. Is there any way to differentiate threads on the homepage now, or is something like that coming?

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This is a technical question, but since you fixed the bug on opening stats, I've noticed a unique identifier appended to every single URL on my site. What is the purpose of this identifier, and are there any foreseen consequences to sharing that link on social media? In other words, if I share that link by mistake and someone clicks on it, will that show up as an open?

I note that same identifier is also in the URL for this thread.

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The funniest thing to me about this post today is that I did notice the new header design, but I thought it was something I did! 😂😂😂 I *just* started adding sections in this past week, so when it shifted to the new look I thought, “Whoa. Had I been depriving myself of this Substack experience all this time just because I didn’t have my own sections?” 😂🤦🏻‍♀️😂

Honestly, I’m a real slow learner and I keep taking baby steps in all directions with my publication, so my Substack worldview is still in its naivety stage!

Thanks for all you do to keep improving this space and thanks for these weekly threads!

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Love the word count!

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Hi everyone! I can't join the discussion at 1 pm today (grrr!) but I am posting because I am looking for another Substack writer to be my accountability partner and general buddy when it comes to promoting my newsletter, CAFÉ ANNE, which is a newsletter full of original and often absurd reporting, with focus on NYC.

The ideal partner would be someone who is already very serious and disciplined about publishing a high-quality newsletter on regular, consistent basis and just needs some support when it comes to the promotions end of things. We can help each other generate ideas, set goals, plan strategies and check in on a regular basis.

My ideal accountability buddy would also really like my newsletter and I would like theirs, so we can feel superenthusiastic about helping each other grow. Please reply here or send me a note (annekadet@yahoo.com) if interested. Thank you!

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Just wanted to say I love reading these threads each time they publish, always fun to see everyone's thoughts.

I don't have any questions this week, but in case anyone wants to read about magnet fishing, scrap art and my tiny basement workshop, feel free to head over to https://codingtofreedom.substack.com.

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Hi there, I'm Jessica Wilen and I write A Cup of Ambition, a newsletter for working moms who care about career success AND being an involved parent. I just wanted to say how helpful SubstackGO has been for me. I have a really great small group and my newsletter this week focused on interviewing one of them (Sarah Miller from "Can We Read?"--check her out, she's great). You can check it out here: https://acupofambition.substack.com/p/raising-readers

Thanks, Substack, for helping us connect!

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Oh! Oh! I've been meaning to ask for weeks. I would like to import my subscribers from Another Service and set up that newsletter as a section of Non-Boring History. BUT I do not want these folks subscribed to everything, just that section, from the start, or I fear backlash. Help?

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Hello! 🖖🏾

I don’t think there’s a right or wrong answer for when and how to go paid. It’s a confluence of different factors that result in success. I’m sure there are strategies that are tried and true, but I would encourage everyone to do what they feel will work for them and know their why. I am fortunate enough to have less that 100 total sign ups, but paid subscribers among them. For me, it’s amazing. Others might not like those odds.

On the promotion end, I also like to encourage folks to explore different methods. I am hosting a Twitter space tomorrow at 7pm EST with fellow Substacker Diane Hatz of Whole Health. Hope you’ll join us!

https://wholehealth.substack.com/

https://theflare.substack.com

https://twitter.com/i/spaces/1zqKVBVPrRVKB

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Hi all -

For anyone who's interested fellow Substack write Chevanne and I are hosting a twitter space tomorrow to talk about growing and sharing our newsletters. Please join if you'd like to share your best practices or ideas on how we can all grow our publications. 7pm est / 5pm mst Thanks! https://twitter.com/i/spaces/1zqKVBVPrRVKB?s=20

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One fun detail about the new header: it allows you to segment pieces into "sections" right up top, which is fantastic. I write fiction, but this week I added my first nonfiction piece (which, shameless plug, is about how the story of Noah's ark is just Netflix's "Don't Look Up" but from thousands of years ago). The sections in the header allow readers to move back and forth seamlessly. Great feature!

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I really like the homepage header navigation. I think it provides for a less overwhelming page.

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Thank you so much Substack‼️ The header navigation that runs across all the pages, including the archive page, really helps to keep the content organized, particularly for newsletters that have multiple sections, as “moviewise: Life Lessons From Movies” does. It’s wonderful! Thank you so much 🤗

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Love reading the threads. The new updates are clean and superb. Way to go, Substack.

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A brand new subscriber has opened his first email 444 times within 24 hours, plus 25 links, across four devices. Should we just assume enthusiasm (it's not likely sharing) or is this concerning? Asking for a friend.

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I love the new changes. My page looks far more professional and sleek now. Thanks, Substack!

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Thank you so much for the new navigation. It works so much better!

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Curious if a Substack mobile app is something that might be in the works in the future?

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One more comment. Here's my current feature wishlist!

1) Add MP3s to the file types we are allowed to upload (so readers can download)

2) Audience/list segmentation

3) Duplicate post option

4) Resend to unopens

5) To create a video post but also be able to add podcast audio to it.

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Does anyone else have wild stat numbers? It's routine for me to have readers that register high number "opens" and "clicks" that defy all reality. This week I had a reader that showed 32 opens. Another showed 17 clicks. This is every week. Sometimes over half of my opens will be from only a few (maybe 10) subscribers. I know Substack recently corrected a bug in the stat system but there is still something wrong.

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I’m wondering what options exist for “tags” or “categories” for posts? Having blogged on different platforms, I’ve used these, and am looking for what options there are like this or similar on Substack. Thank you!

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Hi. I use the magazine layout and I think it's lovely. But today some of my images changed and now only show the bottom of the image. I didn't do anything. Any idea why this happened or how to fix it?

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I'm new to Substack. Are Office Hours on video or just discussion thread?

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When I search for my name or the name of my newsletter using the Search for writers or publications... tool on the Substack homepage I don't show up. Why? And how do I remedy this?

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I've managed to snag my first 1k subscribers for my author newsletter, but I've found that no matter how much I encourage readers to comment, many read but don't comment. What tips can you offer for ways to build and improve community interaction?

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I love the new Home navigation and I love to see regular improvements on this platform. I've only been on Substack for two months and I've seen several great updates. What a cool platform!

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Hallo admins & stackers (?). Here's a cat mom from Ethiopia. It's cool to see fellow writers showing up week after week, paying so much attention to details & managing the technical side of their business.

Now while I'm here, I wanted to let you know that I'm open to adding value to your newsletter through custom-drawn illustrations that can help sear your work onto your readers' minds. If you're thinking of weaving any visual elements into your platform, I'm open to talking about the idea (wintaassefaweldekiros@gmail.com).

And I wish you the best of luck within this platform and beyond :)

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(1) Magazine layout is fun.

(2) Polls would be great. Experimenting with Google Forms but built-in is better.

(3) Used to do est'd read time externally, built-in would be awesome.

(4) Ability to post images horizontally and anchor text around them with some sort of text wrapping?

Great platform and continuous improvement and great tech service IMO

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Thank you, Substack team, for the many recent enhancements. They seem to coming at a pretty fast clip! I have 2 requests - hopefully shared by others!

1. Would love to be able to create and save a template for my posts. I am doing a work around - created a draft template, but then have to manually copy and paste each piece into a new post. Very time consuming.

2. The ability to click on 'new post' and then decide if I'm going to add a podcast and/or video. Right now you have to select post, podcast, video. Once you have selected and start adding content, if you change your mind, you are unable to switch from one format to another.

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I am coming up on my one year anniversary, considering going paid but also realize my substack is opening other doors and opportunities for being totally free, thoughts?

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The new home page navigation looks great. Was the Substack team able to complete the moderation features mentioned during last office hours - i.e. the ability to delete all of a user's comments upon banning them, or bulk deleting comments?

Myself, and a handful of other writers were spammed with hundreds of comments full of racial profanity, and deleting each one by hand took about an hour.

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I had a random thought a couple days ago, and I wanted to get everyone's feedback on it. It's still very new in my mind, and I'm not sure if I like it or not. But here it is. Thoughts on advantages or disadvantages of using the "founding member" level as a one-time fee for a lifetime paid membership?

The reason I thought of this is because I HATE subscription models, especially for software. For example, I'd rather pay $200 for the Microsoft Office Suite one-time than pay $20/month for Office 365 (I just pulled those numbers out of the air...I don't know what their actual costs are). Would people be more likely to do a paid subscription if they could pay a one-time fee and be done with it? But then, that is potential lost revenue for you down the road, and you'd have to somehow guarantee that you will be around and publishing long enough for the investment to be worth it. And I know that things like magazines and newspapers that are constantly publishing new content are typically done on a subscription basis, not a one-time lifetime fee.

Anyway, interesting idea? Bad idea? Not sure how I feel about it at this point.

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Don't forget, we have a twitter hype pod for writers, follow me @youtopianj and I will add you.

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Hey folks,

I am thinking about going paid in the next six months. I read the FAQs and it make sense. I was wondering, is there any possible mentoring available to help me fine-tune my publication?

Thanks a lot

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The new header navigation is great and will be super helpful as I introduce new sections.

One feature request would be spoiler tags (or perhaps rich-text editing). One workaround is to put them on pastebin or a similar site, but it would be nice to not make the reader click away. I realize this may be complicated to implement in an email though.

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How do I bulk delete hundreds of spam comments of the n-word all left by one bot? https://beijingolympics.substack.com/p/fueling-up-for-victory/comments

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Why, all of a sudden, do I have to log in every time I want to go to one of my pages? It just,

started last week, and is very annoying.

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Dear Substack! I am going to launch my substack newsletter The Mood, about horror popular culture, this weekend. Can you advise or give examples on how some of your best popular culture writers have grown and sustained their audiences? My goal is build this newsletter into a sustainable income stream for myself. Can you also advise on writers in any genre on the platform who have done this rather quickly? Thank you!

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I launched my newsletter The First Person with Michael Judge weeks ago but when I search for either my name or The First Person in the Search for writers or publications box I don’t show up at all. Why? And how do I remedy this?

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