1435 Comments

Who's using Chat? 💬

How are you liking it on the web? Will you be letting your subscribers start their own chat threads?

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I haven’t used chat yet. To be honest, I was hesitant about chat when it was app-only because only about 5% of my audience reads me on the app. It seemed like a lot of work for a very small audience segment. That said, I’m intrigued by web-based chat. I’ll have to check my dashboard to see if there’s enough audience there to justify the extra work. In the meantime, I’ve built a very lively community in the comments section of my posts by asking questions that are related to the piece.

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I tried to build a community on posts, but it felt like people never commented! The chat has seen a little more interaction, and I'm hopeful that the web addition will encourage even more.

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Just curious, but do you find that the time you put into Chat is worth it? I see the upside to a conversation (in the comments, or in chat, or somewhere else), but I'm reluctant to invest too much time in something that only serves a very small segment of total readers. By way of example, I might get 60-70 comments on a post, but those comments are very small segment of total readership for me. That said, I put maybe twenty minutes into formulating discussion questions and maybe another hour throughout the week responding to comments. So it's a pretty small investment. But a live chat seems like more of a time commitment. Has that been your experience, or is it something on the order of an hour a week?

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I'm curious about this too! When using chat, do you feel like you need to be responding in real time? Or do the channels drive themselves without your engagement?

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It seems like low-interaction is a common issue with Substackers. But by pushing all my new Tao Consciousness book readers to Substack (through other websites), for more essays and for community support, I hoping to get around that issue.

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I had some of the same hesitation. And I was concerned that even if it were 50/50 that there would be less engagement on the articles themselves. I’m also not sure about yet another place to “engage” -- if you are also sharing on social media for example or sometimes I cross post on Medium. I just thought it might wear me out :) excited to hear about others’ experiences, especially with new feature

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Were you on medium before Substack?

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I am very active on Medium with 5k+ followers. I started my substack The Grasshopper a year ago to write about the writing lifestyle and to potentially generate some additional dough, though the uptake has been slow. A pitch on my Medium articles has brought in over 700 subs since August 2022, which is amazing. The big takeaway for me is my newsletter is totally different than my writing on Medium where I write about politics, climate, and global events- all time sensitive subjects. My writing here is more personal and more evergreen. It’s a great combination for me.

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Martin, I'd love to hear more about how you've brought in so many subs using a pitch on your Medium articles. I have 1.2K followers there and, like you, my newsletter topic is different from many of the topics I write about on Medium and elsewhere. I haven't included a newsletter pitch unless my Medium article is related to my newsletter topic.

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I’m taking my shot and asking fellow Substackers like you support a goal to be featured on the platform after 2 years of posting, please support, I love you all!

https://tumbleweedwords.substack.com/p/its-my-second-birthday-on-substack

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yes, with the intention of starting on Substack after. I played around there for about 6 months before and published in some of their publications. I still occasionally publish original content there. I make a little money on it...not that much...but I do pick up some subscribers for Substack with my byline. You can pretty easily work between the two, but it's hard to keep up engagement on both in my experience. Now I engage very little there

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So you prefer Substack to Medium?

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Yes, absolutely. But it depends what you're doing. I really wanted to have a community feel with my audience and build on my work. On Medium it all feels quite random. This can be a perk, too, in that you can write for a variety of audiences and also publish in their publications. I did and still do occasionally publish in The Writing Cooperative with Justin Cox. Interestingly, he also has a Substack now, which is his voice rather than publishing others' work. So for him (and for me) the two platforms do different things. I'm happy I started there because I wanted to consider what my spin here would be exactly, even though that keeps evolving.

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I had the same feeling. Sharing everywhere feels like a lot of work.

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It's good to learn what to say no to!

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Absolutely. I love saying no. (ha!)

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It's tough but it's also the only way to go, I feel, if one wants to be sustainable

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This segment though is probably your most passionate segment. The kind that want to interact, keep in touch, and hang out together. Almost like having your own discord...

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I have not used it because the mobile nature of not was not convenient for me to use but I may try the web version and see what happens.

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I'd use the Chat function but I'd probably just end up talking to myself!

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You have to consult an expert, right?

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Inexplicably, I didn't get an email notification for your quip! Only caught it by scrolling through the comments which I rarely do. So here's what I would have said...

You'd be right but I can now hide behind woke-ism so i'm poking my tongue out at you like a five year old! 😉

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We got caught

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Do you want me to read you your rights? 😂

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No comment. I'm waiting for my lawyer.

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Yeah, I tried it when it was only on the app, and let all my subscribers know about it, but not a single reader responded. Only 7% of mine use the app, and I find the Substack app annoying myself and didn't want to have to keep using it, so I deleted it.

Now that chat is an option on the web, though, I might give it a try again. I need to learn more about how to use and promote it first.

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sorry to hear that, Wendi. If it helps any, most of my readers didn't take to the chat feature on mobile, either. I'd love for it to take off, as it would be a good way to post short tidbits to our readers instead of via e-mail each time.

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I don't love the app as a reader and just recently started making the time to explore on my computer- it's such a better experience!

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My readers are similar, Wendi. They get my newsletter via email and open it. The ones who have used the app (which I love) end up viewing my posts less often! So I'm nervous to direct readers even to the web version of chat. I might try a live chat, though, with paid subscribers.

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You can just reply to people directly on email. I don’t think a chat function would be good for me because then it’s just like social media so I’d turn mine off.

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Agreed. I have to have a specific use case in mind before I try it. Although someone here mentioned asking subscribers to simply check in, say where they are, what they are doing. That's a nice idea.

Also, I noticed that I didn't get notifications for new chats, not sure if I missed a setting somewhere, but maybe that also means people miss the chats.

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Well said Robert :)

I’m taking my shot and asking fellow Substackers like you support a goal to be featured on the platform after 2 years of posting, please support, I love you all!

https://tumbleweedwords.substack.com/p/its-my-second-birthday-on-substack

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Maybe there will be "substack chatbots" too.

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Thank you so much for adding this feature! I'm doing The Artist's Way with my subscribers in the chat and a lot has been coming up for us. We've been writing a LOT in the chat so having the web version will be so helpful! Especially for some of the older members for whom it's much easier to use computers for typing.

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What a great idea regarding the use of "The Artist Way!" I have been facilitating groups, face to face, using that amazing book. It was a book that sparked the beginning of my own creativity many years ago.

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I'm not sure what you mean doing the artist's way for chat but I will tell you, the part in the book about the morning pages is how I started my publication called stream unconsciousness. I just start out writing and I don't stop for 4 or 5 pages. Then I go back and revise/edit, but not too much. I want it to be relatable and not filled with all of these high faultin words.

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LOL. I invented the smartphone in 1979 and built the first working phone at ITT in 1982. BUT, I almost never chat on my smartphone.

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Hi Greg. I am curious about your spiritual quest. I too have been on a long journey in that area for over 50 years. Some would call me nerdy. My passion now is focused more on the psychological, biological, and spiritual components that affect our minds, body, and soul. Today is my first experience being on Substack and reading these posts.

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I know you were responding to Greg, but I also share your interest in those topics. I'm a former pastor who no longer believes some of the stuff I used to, but mainly gave up being a pastor when so many Christians decided they'd rather follow Trump than Jesus. I rarely mention religion or spiritual beliefs in my Substack since they can be divisive topics and my Substack is focused on issues related to mental health, but have written a lot about religious and spiritual topics elsewhere. If you're interested in reading some of those articles, see my portfolio at https://bio.link/wendigordon. It also includes a link to my email at the top if you want to chat privately about anything.

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Hi Brenda. I would be happy to chat with you by email. You can reach me at greg.r.leveille@gmail.com.

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That's incredible Greg!

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(I know I just said this earlier in the thread, but...) I've really enjoyed how you're using chat for The Artist's Way. I think it's the perfect space for everyone to connect over a shared experience. It feels relevant and special and I look forward to hopping in there each week!

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oh my god what an amazing idea! I love The Artist’s Way and doing it with a little community sounds so motivating and wholesome

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Yes! I prefer texting and all text processing on a computer as opposed to a phone.

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how is that going, Ali? I haven't kept up this month due to musical commitments.

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It's honestly been really great! The biggest joy of my newsletter so far. Feel free to hop back in at any time. You can pick up at the week we're on, or start where you left off. Reframing it as something you can't fail at has been so helpful -- you can always keep going.

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i'm so glad to hear that, Ali! Thanks, i certainly will do.

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This sounds like such a lovely thing to be part of! I did The Artist's Way during lockdown and really enjoyed it but it was very intense - would have been great to do it with others ans have some people to talk to about it all. 😊

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Hey everyone! A question. I'm thinking of launching a chat now that you can do them on the web. But I'm concerned that maybe on a chat will somehow replace or reduce activity in my newsletter's comments section. Any experience or thoughts on that?

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I've found it adds to the sense of community. People get to know each other more, and you more, and are even more likely to comment, in my experience. But I've also been using the chat for a very specific purpose -- doing The Artist's Way with my subscribers -- so only a select group are really using the chat.

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That seems like a good use of Chat, Ali! My concern is the time commitment and what kind of return I get on my time. But as I understand it, you're using Chat as an extension of lessons you're offering to paid subs, right? Right now, my chat would just sort of be another hang out, which is cool and does build community, but it also takes time, and I'm just not sure if that's time well spent for me.

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Jumping in with a thought — Michael I know you mentioned here and above that you are worried about the commitment, and so are others. One of my favorite use cases of Chat is writers writing with their readers (here are some examples:https://on.substack.com/i/108593012/write-with-your-readers). You can ask research questions, gather inspiration, or get ideas for a post.

I wouldn't think of think of Chat as something that you need to devise a grand plan for—it's a place for casual interactions. Things that might not make it into a full post and need a home. Things that you might post on social media but you want to actually reach your subscribers directly.

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Thanks Katie! That is interesting, especially the last thing you said about material that I might otherwise post on social. As I use social less and less I've had this odd feeling of what do I do with some extra material? It's not enough to justify a full post, but often times it's connected to what I'm writing that week. So this is good food for thought! Again, really appreciate the insight here, Katie!

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Katie, can you forward any visual artist use of chat links??

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Yes, exactly. It's a specific add-on of a service. It's free for everybody but I did ask Artist Way members to pay and about half of them did. If I do it in the future it will likely just be for paying subscribers. Also, Substack in general is very time consuming between writing, responding to comments, office hours, chat, etc., so I'm all about focusing your attention on what you value most!

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That's the question I have. I have a small following of 115, and only 4 paid subscribers. I want to go back to paid again. (I had to stop it for a while.) I think I'll have to leave the Chat free until I can gather more followers. That might take another year or two, but like I said earlier, I've got time...

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I think that Ali is right. In the beginning, as I'm building up my new Tao Newsletter service, I 'll offer chat to everyone for free. My medium range plan, however, is to make Tao a paid only subscription - while keeping my Spiritual Secrets service free.

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Michael. You do you. You're obviously successful the way you have it set up. Doesn't sound like you're missing anything. Each new technical addition isn't necessary for everyone. I always think back to the misogynistic but pertinent comment that men have 2000 words a day. Women use words like toilet paper. Men must protect their virile strength. The more a woman opens to the magic within, the more the magic within can expand into all areas of her life and lift her.

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Oh yes, Artist's Way seems like a perfect chat use case!

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That's really interesting that you are using it that way. I could see it being good for something like that, I'm going to ponder it more.

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I started a chat yesterday, but really don't know where I want to go with it at the moment. I think it's a question of what you write. I don't write anything special. It's just fiction. It's GOOD fiction, but I think it's going to take time to build an audience. (Luckily for me I've got plenty of that, having just retired.) I've opened myself up for subscribers who are interested to know what my mindset might have been when I was writing a particular story. The only mindset I have when writing is to keep myself interested. My stories tend to jump all over the place: the Mau Mau, the Japanese Invasion of Manchuria, the Two World Wars, fantasy, history. I'm hoping that as I grow my audience, people will want to involve themselves.

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I found some Substack chats to be separate discussions entirely so some may choose to chat while others stick to the newsletter. Set out the buffet. People choose different options.

You can also offer it for paid folks only if you’re inclined.

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Now that is what I call a good plug for chat.

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Do you tend to put forth a specific topic for a given chat? Or does it just emerge organically from the readers?

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I haven’t started Chat myself but will comment on ones I’ve participated in. Some topics are a wider topic related to what the writer is exploring. Others are life updates or just “hey, introduce yourself” posts.

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You can choose to allow your readers to initiate chat.

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I don't have experience using chat, but for the reason you mention I've been brainstorming ways to use chat for separate conversations. For instance, I've seen editors use chat as a time-boxed AMA for questions related to writing and editing.

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OH! That's a great idea: Stating up front that your Chat responses will only happen at certain times.

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Hey Anne! My first chat was really lively as people were curious about the new tech. After, it waned quickly. Now, I typically use Chat to make quick announcements or updates that I don't want to include in my regular post. My assumption here is that people will see it even if it doesn't spark a lot of engagement.

Ultimately, I don't think it'd reduce engagement in your normal posts, but you'd likewise probably get engagement from an even smaller subset of readers, who are mostly other Substack writers.

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Hi Katie and all! Happy Office Hours!

I haven't turned on chat yet, I'm planning to look into it today. I have a similar experience at Michael Estrin below--the comments section has been SO amazing and I'm nervous about whether the chat would be as lively, or whether it would cannibalize the comments section action. I also wonder whether I would feel the need to be responding in real-time, which sounds difficult. But at the same time, the community around my newsletter is really coming together and chat seems like an obvious next step.

I'm really curious to hear from other writers who have turned on chat: Are you able to maintain a lively conversation without spending too much time? Have you found that you need a certain size audience before chat will work well? What has worked well for you?

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Looking below, I see that Terrell Johnson (https://www.thehalfmarathoner.com/) provided a tip already! Asking people on chat to send a photo of where they are in the world.

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I thought what Ali shared was really interesting too https://on.substack.com/p/office-hours-71/comment/13671514

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I suppose this may not be an issue if you have a large subscriber base, but one thing to consider is *when* you do chat, as presumably subscribers are spread across the world so you'd only get a certain slice at a time. Comments are good because they're there and remain there and can be added to at any time, but chat still seems like something worth exploring for a different purpose.

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I’m taking my shot and asking fellow Substackers like you support a goal to be featured on the platform after 2 years of posting, please support, I love you all!

https://tumbleweedwords.substack.com/p/its-my-second-birthday-on-substack

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The two recent Substack articles have convinced me to turn Chat on and to invite readers to start their own conversations there. I was thinking of it initially as a different version of what we were already doing in the Comments section, but I can now see how it serves a different purpose. Thanks for the suggestions! I really appreciate those practical advice columns.

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doesn't it split your time and attention though?

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I imagine it can, and that should play a role in your decision to include it. Or you could combine the two into a block of time devoted to both.

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True. I think planning and blocking are going to be key

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Just what I'm thinking Terry.

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That's interesting. Do you just let the readers talk amongst themselves and keep your own engagement to a minimum?

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The chat feature was a great idea. It's great that we can communicate with subscribers and build relationships.

My newsletter is about learning software and data, so if you’re interested in getting into those fields or improving on them check it out :)

https://ivanh.substack.com/

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Hi Katie!

I'm not sure about the chat threads yet...But I have another question for you. Would it be possible to host some of these wonderful "writer office hours" for writers who have similar interests? For example, while I enjoy interacting with writers interested in tech or self-help, --I would love to discuss with other writers interested in education, parenting, and culture, for example... Thank you!

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This would be amazing.

As a side note, there's now a preference for changing the message readers see in the pop-up that appears before they arrive on your newsletter homepage. So if you don't like "No thanks," you can now change it back to "Let me read it first" or whatever else you like. Hurray! Thanks, Substack :-)

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Just signed in to Chat for the first time! It looks great, and I'm considering starting some book-club-like chats for interested readers as subscribers grow. Not sure quite how this'll work yet, but I have a positive first impression. Thanks for making this feature available on web, which is how the vast majority of my readers visit Substack!

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That's a great idea!

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Yes, great idea! Let us know how it goes.

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I know it's going to take time to grow my page, but I put up my first Chat yesterday. I thought if I asked my followers to respond, they'd come. I think the problem is some of my followers are friends and they see me socially. It's hard being a social butterfly...

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This is a fun idea! I like the idea of chat being its own kind of beast, keeping it casual but also building community. Playful!

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I love the opportunity to create more conversation and direct connection with readers, but kept getting stuck on the app requirement for chat usage. What a delight to hop on here and find that it's now available on web!

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love the idea of the web version, but not sure about letting subscribers start their own threads. Would that involve the need for us to act as moderators? That could be quite time-consuming

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thats a good point Terry. That sounds scary!

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yeah, I've been there, done that, and it's ok until you get one ill-considered comment that upsets someone

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I haven't come across that yet. Don't know what I'd do if I did. Not being very PC, I'd just say suck it up and grow a pair. Thankfully, I haven't had to, yet.

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Hey Terry, I just made it possible for any subscriber to start a thread in my Chat. I recognize the potential for disaster, but I'm also kind of curious to see what happens. Fingers crossed.

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Oh right. Will you be documenting what happens? That would be fascinating

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I didn't title my pub Field Research for nothing! :-)

Probably nothing will happen, but if somebody goes haywire it'll make for incredible content. Silver linings.

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Sorry, wasn't thinking. I should be in bed right now, but am watching star trek!

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I think it would Terry, if only because it is taking place under your substack. There is the option to allow only paid subscribers to initiate chats--maybe that would filter out most of the problems.

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I was thinking the same, Ehud, although I feel bad about the implied wariness of my non-paying subscribers. I'm thinking of reverting to my usual stance with new features, which is to wait and see (a) how others find it and what they're doing with it and (b) whether it solves a problem I didn't know I had. I've already sent out a chat thread message, but I think I might leave it at that for now.

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We're of the same mind on (a). I hadn't thought about (b) until you mentioned it.

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I love Substack, but the trouble with techies is that they always seem to come up with solutions in search of a problem. Just look at Metaverse!

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Actually, I'm thinking the Chat platform would be a pretty good way of picking peoples' brains. If you're writing a story and get stuck, you can put the question out to your readers and see what kind of idea they might come up with.

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Question, Katie: Any idea if the platform might start allowing writers to pay less than the $50/year and $5/mo threshold? I think it’d be much better for gaining subscribers and more doable for readers. $50/year is equal to a subscription to The New Yorker. I’d love to offer more like $10-$20/year or $2-3/mo.

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My attempts at chat were not successful. I may regroup and try again, but time is a problem. I am subscribed to some very interesting Substacks and just keeping up with those and my own writing just about does it for me. I don't know what I would do if I had an active chat life.

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I so get that! I spend a lot of time reading through my in box, and feeling guilty because I can't read them all, or answer them.

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I have tried to start a couple of chat threads with my 1300 subscribers and got zero response. Which is weird. Even my friends didn´t respond. Why? Maybe because they haven´t downloaded it. I don´t know. So sticking to emails for the moment.

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Yes, I tried it early on with the same non-result. Felt like the tree falling in the forest…

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I had a similar problem. Back in 1997 I found a room that was devoted to Macs and Apple, and we all hung out there in AIM chat. Then AIM kind of ended and we moved to yahoo. It was slow going getting everyone to move to yahoo, but we finally made the migration. It takes time to get people into the habit of doing something new, from new platforms to new ways of interacting.

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I could hear crickets when I started mine..

Do your readers engage in your comments section? I get one or two sometimes but it feels like a fairly passive audience tbh. If I didn´t see consistent open rates of around 35% I would probably have given up already!

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Similar experience. Fortunately, I'm writing what I want and need to write about ... so I keep exploring and am grateful for all the growth that comes my way on this journey.

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I'm in the same boat. But I like that I can write what I want. I also look at my open rate. Somebody's reading, just not many want to leave comments. Can't figure that part out. I guess that's why I look at the open rate, just to reassure myself someone's out there.

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I think it's because people have enough options and this is gilding the lily

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That is what I was afraid would happen too.

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I’m so happy we can chat on the web now! Or, well, mostly happy. It means I no longer have an excuse to procrastinate starting one. I’m still a little nervous I’ll dip my toes into it and no one will respond.

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I dove right in not knowing where I was going or what I was going to say. I'm so used to no one responding in my comments--or very few, I should say--that I've gotten used to the sound of crickets.

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I was about to post some whiney thing about how I'm hesitant and don't need yet ANOTHER place to chat about things, but instead I just started a chat LMAO. Empiricism for the win!

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LOVE THIS.

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Hey everyone! 👋 I'm Terrell and I'm one of the original testers of the Chat feature, and one of the things that has worked well for me in sparking engagement and conversation among my readers is asking them to share photos of where they are in the world -- mine is a running-focused newsletter, so sometimes I'll ask "where did you run this weekend" or "where are you right now?" It's been fascinating to see people post from places around the U.S. as well as far away as Italy, Spain, Greece, etc. It's such a cool cool feature.

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Thank you for this idea, Terrell! I'm uncertain about turning on the chat feature, and this gives me some food for thought. :)

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Definitely! It's been trial-and-error for me too; I've had posts that got lots of engagement and others not so much. I think of it as something light and fun, just for errant thoughts related to my newsletter, articles I think are interesting, or photos I think they might like. It's definitely a lower level of effort than I put into my posts, and that's what I want readers to see it as too -- like a big group chat. No pressure 😃

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That’s good to hear. Yeah I’ve been hesitant because some really awesome newsletters I subscribe to with great comment engagement tried it out and sometimes ...crickets...or very little. As a fellow writer, sometimes I jumped in to try to get it going with them, but I don’t know if it was always catching even when the topic was good. Photos are a great idea. Anything else as an example? Thanks a ton

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Folks could share a favorite playlist. Like your jazz playlist - https://open.spotify.com/playlist/6fMQ5lsGFZu0Aqep2CRMY8?si=dc16796dd6514f83

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Yes!! :) Good idea. Or songs to add to a playlist? I did some random ones, like for a post about phonecalls in movies and books...the songs, I thought, were both relevant and pretty comical.

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i was just about to say the same thing, Kathleen, then i read what you wrote!

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That's a good idea, Paul. I've compiled a few jazz lists myself that I could share

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I was thinking of that! I started adding a YouTube video of music that I thought was appropriate to my topic and got some good feedback. It was only my 3rd issue. But I like it when authors do that. We learn something about each other with our music.

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Great question! One thing that I haven't tried, because my Substack isn't really about news, is starting a conversation about something timely, or just asking questions of your readers. Some writers I've seen will ask questions like, "do you think I should write about this?" and throw out a topic idea, just to gauge where their readers are at. Others share photos of their dogs 😃

I really think the best way to learn is to just jump in and get started -- it's a good idea to promote it in your newsletter for at least a few issues too, I think. Let your readers know that this is a kind of campfire you can gather round, jump in and post -- and be sure to let them know they can start conversations there too. Hope that helps!

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I think, and maybe wrong, that early on you should schedule "chatting office hours" where you are devoted to being there. Could be just thirty minutes a day, or an hour once a week. And then as demand grows, you could add more days and times.

Like a lot of this, I think people have to know that you will be delivering content to them on a regular basis. Even if that "basis" is at odd times. For chatting though I think it is unusual because it happens in real time, so it would be a good idea to devote time reliably.

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I like the idea of spontaneity of chat, though. But, might make more sense to have a series of rotating times when chats can happen, so that you're catering to as many as possible if subs are spread across the world (though of course, you have to be awake too, I assume. Or can you schedule a chat and not be there?)

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Great idea Jimmy! I have tried Chat only once to allow people to discuss a recent post for my Visual Storytelling Newsletter. Didn't get much response. I like your idea of Office Hours that sets the expectation that the host will be there to respond, pretty much like this program we're in now. I think it boils down to framing the time and topic.

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That's a great way to do it. Suleika Jaouad, who writes The Isolation Journals (https://theisolationjournals.substack.com) does a once-a-week Friday get-together that always seems to get a great response from her readers.

I also like that it can be asynchronous if you want it to be -- so, readers can jump in and jump out as they like, or reply later to something you posted hours, or days, earlier. It can be whatever you want it to be 😃

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Have included mention of chat feature in every post since available. But little engagement. Should I stop adding the invite to my posts? I found out the page shuts down and has to be reloaded as well which meant reader could not access it either

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That's really useful! Thanks a lot. I think I could try something like this.

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This is so helpful! Thank you for taking the time to share. I really appreciate it!

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That's a great idea. I didn't know it was possible for a commenter to upload a photo. How does one do that? For example here where I am responding. Is there a way I could attach a photo?

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Actually you can't upload photos in comments, but you can in Chat. When you reply to an existing thread in Chat, or start a new one, there's a small photo icon in the bottom left-hand corner of the pop-up window -- click that to add your photo. 😃

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I see. Thanks for clarifying that!

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Nice idea! Still not totally convinced about Chat but guess it's going to work better for some Stackers than others. Thanks for sharing anyway.

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I took a quick peek at your Substack and actually think it might be a perfect fit for Chat 😃 Food is such an incredibly roomy topic area for conversation and opinion and ideas.

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Well the reason I haven't (and thanks for saying that) is that I've got an idea for a regular get together which I'm launching shortly and think that Chat might be an overload! But I like the idea of chatting just after you've uploaded a post that people will have had time to read

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I've always liked the idea of having an announced "Office Hours" (pick your own label) chat session - about once every week or two. I love the way that Substack pre-announces the next Chat session. I'm looking at it as a Bonus reward for paid subscribers.

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SUPER helpful, thank you!!

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Ah yes I love sharing photos from our slow lived life in chat

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That's awesome Terrell. How long do you leave the chat open for, or does it always remain open? Is a chat history saved if you do have to switch off from it?

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Love this idea Terrell! Thanks for sharing and inspiring ideas in my mind on how to use the Chat Feature! :)

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You're welcome, Debbie!

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What a great idea!

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Do your readers share photos in the comment section or chat Terrell? I thought about saying Hi to subs in my posts but thought it might be invasion of their privacy

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In Chat -- I don't think that's an option in post comments, at least right now. That's what I like about Chat -- it's opt-in; each reader goes there because they want to 😃

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Thanks for the tip! Definitely makes me want to start up the Chat feature with my readers now.

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Yes! Give it a whirl -- nothing ventured, nothing gained, right? 😃

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Oh, that's a great idea! Thanks for the suggestion, Terrell!

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That’s such a great idea! I’ve been wondering how to get started and that’s a great option to keep in mind.

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Definitely! It's always worth experimenting with 😃

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Thanks for this insight, Terrell!

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You're welcome! 😃

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Thank you for this tip! Love the idea of asking for something easy and accessible.

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cool features indeed!

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Thank you for joining us today at Office Hours! Are team is signing off today but we will be back next week at the same time.

See you then,

Katie, Bailey, Nadav, Jonathan, Lisa, and Josh

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Hello all, and happy Office Hours! Here's a little bit of encouragement from one small newsletter to all of you:

When you put them on the scale of your creative life, which one is heavier: criticism, or compliments? I don't know about you, but I can receive ten compliments and feel pretty good, but if someone gives me ONE piece of negative feedback? Oof. Whole week ruined.

But why? Why do we let negativity sit heavier in our souls? I don't have a good answer to that. But what I DO know is that criticism and compliments only weigh as much as their ability to propel you forward. If a compliment keeps you comfy but stagnant, then it's worthless. Similarly, if a piece of criticism helps you improve, then it's more valuable than gold! Don't let the snipes, gripes, and insults about your work get you down. They may feel heavy, but they're hollow on the inside. For every compliment and criticism, ask yourself: is this valuable to me? Is it keeping me moving forward? If the answer is no, then let it go!

Most importantly: keep going, keep writing, and DON'T GIVE UP! 🌿

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Thanks!

What I’ve found is, the more authentic and true to myself and my craft I am in a particular piece, the less I’m affected by negative feedback.

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This is so true! On a piece that honors my own tastes, I can handle getting fewer reads and less positive feedback. There’s an important lesson in that.

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Completely agree with you both. I start by writing for me, not to feed the seemingly insatiable content beast. As long as that remains at the forefront, and I write with honesty and integrity, criticism just becomes another opinion.

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Love this take! Good reminder to stay in our own lane and not worry about the competition.

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Your only competition is you. Nobody does what you do, so nobody else can do it better. Focus on gettting better and better, and let the others do the same.

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Yeah, that's what I've found, as well. I'm less interested in how a piece is received and more in whether or not said piece reflects me. If it does, I've done a great job. If not, even if people love it, it won't feel right, because they'd be loving something different from what I meant to create.

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Agree with this!

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This.

I listened to Neil Gaiman's Masterclass recently and one of the best pieces of advise he gave was essentially that: be honest and true to yourself.

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Neil’s amazing.

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I think that the most scary thing for a writer is silence. Not getting any feedback. Not getting any reaction. Encouraging comments are of course always welcomed, as is constructive criticism. Even though by nature we tend to remember the criticism more than the positive feedback, I think that as writers we should know our strengths as well as our weaknesses. Positive feedback should be kept near the heart. It keeps us going. Negative feedback that comes from someone who is not invested in my journey and doesn’t care about my growth… well, everyone is entitled to an opinion. I know my path, I know where I want to go, and I know that I still have a lot to learn. I think that keeping a humble attitude is key. Nobody was born learned.

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Yeah, silence is the worst. I've been hearing about "lurkers," people who read your writing consistently and gain value from it but you'll never know because they don't engage. I'm trying to solve this by not being a "lurker" myself. It's so easy to just push the like button, more effort to comment but I think worth it, especially when I know from the other side how valuable it is for the author/content creator.

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I’ve been doing that for a over a year before I started my Substack 😳! The writer I lurked subscribed to my newsletter and has been so supportive. I’m a paying subscriber now. But yeah, before I started writing it didn’t occur to me to like or comment. And I have no idea why I didn’t do that before… Now I like everything I read and comment when I have something meaningful to say. But I don’t blame the lurkers. I’m happy that they take time to read what I write. 😁 I was a very engaged lurker, read every single newsletter.

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The more you hit the like button and comment on things, you're more likely to get more subscribers and more people to your publication.

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Right now I mainly read the substacks to which I subscribe. But I also love discovering new stuff. The time is limited though. Authors do react back if the interest is genuine and they find my substack relevant. Other times their audience might discover me via the comments. It depends. 😊

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It's a tough one. If you're only a reader, I think the value that hitting a Like button can have is perhaps not clear.

As a writer, or at least a new writer, that simple act carries a lot of encouragement and warmth and helps reassure you're contributing something. Perhaps we shouldn't need that, but I'd be lying if I said it didn't help push me along.

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Such good points, Claudia. Silence doesn't allow us to gage if our writing is having an impact. I am not concerned about quantity at this point. I do, however, enjoy remarks that show the reader was engaged with the material and created a new understanding , whether it is publicly posted on Comments or in a private message to me. Since I deal with highly sensitive subject matter, I expect not everyone will want to comment in a public forum. I think your point about knowing who you are, where you want to go and being willing to learn are the key elements on this journey as writers.

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Exactly, if I wanted silence I would just write for myself 😂 which is really not fun!

Love your point about no wanting quantity. The Substack Leaderboards rank people by the number of followers and frequency of publishing. But I feel like I have to take my time to write an article. First and foremost I want to write something that allows me to learn something about a new topic, or explore a new angle of my secondary world, or create a new short story. There is also so much content everywhere. For now I send a bi-weekly newsletter and I think that it will stay like that for a long time.

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Hi Claudia,

And this is what I love about these weekly threads. I get to find new substacks! Yours sounds absolutely my kind of thing, so I shall be taking a look. Thanks for posting here :)

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