Product news for writers: recommendations, account security, bug fixes and more
A rundown of the latest product improvements to help Substack writers succeed
At Substack, we’re focused on building for and with writers. Read on for a rundown of what we’ve released in the past few weeks—from increasing account security to launching new leaderboard categories. Please chime in, in the comments section, with your feedback.
We rolled out a new feature to allow writers to directly endorse each other’s publications on Substack: recommendations. A writer can select a number of publications to recommend to new subscribers, and the writers of those publications will be notified and prompted to recommend back.
We still want to hear from you! Feel free to share your questions and feedback on recommendations in the comments section.
Introducing two-factor authentication
We introduced an extra layer of security to help protect your account. Also known as 2fa, this multi-step authentication process means you’ll need more than a password to sign in.
Turning on 2fa means two things. First, your Substack account will be much harder to break into, which gives writers peace of mind. Second, if you need to contact our support team, we can easily verify your identity.
When the new two-factor authentication is enabled, you can use an authenticator app to gain a confirmation code to access your account. Any app which supports time-based one-time passwords will do, such as Authy or Google Authenticator.
Head to “Account settings”, and look for “Account security” to set up 2fa today.
New leaderboard categories: Humor and Fashion & Beauty
We know there are many different unique topics and their intersection which you are covering. We will continue to listen and keep our eyes on the categories bubbling up among writers on Substack.
Scheduling posts bug fix
We found and fixed two separate technical issues, one on April 8 and another on April 9, that resulted in some posts being sent twice to subscribers.
We truly apologize for the frustration this caused and will be investigating how to make sure this does not happen again.
Some of the affected posts were still published to substack.com at the correct time but were not emailed to subscribers, causing statistics to be lower for those posts.
You can check and trigger an email for previous posts by going to Edit Post > Publish > and making sure “Send via email and Substack app inbox” is checked. If this box was not checked and you still wish to send your post via email, you can check the box and click the send button.
New help text on loading stats
Sometimes, post stats can take a while to load in your dashboard. Nothing shows up, which can be frustrating. We added a new help text to clarify when data is still loading or taking a while to collect. The text reads: "We're still gathering data on this post," and stays in place until we have all the data we can show in the relevant categories.
An upgrade to editor
This month, we launched a new upgraded editor. This change will enable us, in the future, to build features writers have asked for—specifically audio and video embeds in text posts. (For writers who are technical, the new editor uses TipTap on top of ProseMirror.)
We hope you give these new tools and features a try. As always, please feel free to leave feedback and ideas in the comments.
Edit: This post was edited to make it clearer that audio and video embeds are yet to come.