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Katie @ Substack's avatar

Great question!

Chat is a dedicated space for more casual interactions with your subscriber community. We hope it’ll allow you to share quick updates, photos (readers can reply with photos!), and discussion prompts on the go; and make reader engagement more vibrant through features like image replies and emoji reactions.

Thread posts are good to continue more longform discussion. For example, we'll continue to run our Office Hours using Thread posts: https://on.substack.com/s/office-hours

Also important to know that Chat notifications are only sent out via the app while thread posts will continue to go out via email.

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Natasha Lipman's avatar

Hi Katie, sorry another question if that's ok! I've been having some trouble with the notifications and keeping on track of the comments. I find I don't get notifications in-app for all messages, and so I have to keep going into the reply threads on my post to keep up to date on the conversation happening there. Is there something I'm doing wrong, or that can help?

Thank you!

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Natasha Lipman's avatar

Ah this is so helpful - thank you!

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