It's great news and I'm looking forward for the Chat to be available on Android (I don't want to split my readers by os). It's great that Substack introduces new big features.
But I'd also like to see 5 much smaller interface improvements that would make creators' life much easier.
1. I miss the possibility to add notes to my subcribers' i…
It's great news and I'm looking forward for the Chat to be available on Android (I don't want to split my readers by os). It's great that Substack introduces new big features.
But I'd also like to see 5 much smaller interface improvements that would make creators' life much easier.
1. I miss the possibility to add notes to my subcribers' info that I had on Patreon but I don't have on Substack. Notes could be extremely useful, e.g. to see that subscribers are early adopters, or were warned for their rude comments, or won a prize in a quiz, etc.
2. Another info about subscribers that I had on Patreon and miss on Substack is their names. Sometimes it feels rude when you have to write an email to your subscribers without even knowing their name.
3. The next thing I miss on Substack is from Medium. There you can click 3 dots on your post to see the post stats. On Substack you have to scroll down on dashboard to see stats for your posts, it's very inconvenient when you want to see stats for an old post.
4. Another very useful feature implemented on Medium but missing on Substack is performance in time for each post. There you can see the number of readers for each of the posts for each day since they'd been published. Substack ― only daily number of readers for your entire blog
5. The last but by no means the least is the lack of the ways to contact support. Substack Help Center doesn't show any ways to contact support either by chat, email of form. My Substack subscribers write me when they have problems with subscription, because they don't have other options. Very inconvenient.
Thank you for the Chat and other new features and I hope you'll have time for these smaller fixes that would be extremely useful not just for me but for all of us here.
It's great news and I'm looking forward for the Chat to be available on Android (I don't want to split my readers by os). It's great that Substack introduces new big features.
But I'd also like to see 5 much smaller interface improvements that would make creators' life much easier.
1. I miss the possibility to add notes to my subcribers' info that I had on Patreon but I don't have on Substack. Notes could be extremely useful, e.g. to see that subscribers are early adopters, or were warned for their rude comments, or won a prize in a quiz, etc.
2. Another info about subscribers that I had on Patreon and miss on Substack is their names. Sometimes it feels rude when you have to write an email to your subscribers without even knowing their name.
3. The next thing I miss on Substack is from Medium. There you can click 3 dots on your post to see the post stats. On Substack you have to scroll down on dashboard to see stats for your posts, it's very inconvenient when you want to see stats for an old post.
4. Another very useful feature implemented on Medium but missing on Substack is performance in time for each post. There you can see the number of readers for each of the posts for each day since they'd been published. Substack ― only daily number of readers for your entire blog
5. The last but by no means the least is the lack of the ways to contact support. Substack Help Center doesn't show any ways to contact support either by chat, email of form. My Substack subscribers write me when they have problems with subscription, because they don't have other options. Very inconvenient.
Thank you for the Chat and other new features and I hope you'll have time for these smaller fixes that would be extremely useful not just for me but for all of us here.