I appreciate your question. Given the emails I have received from former paid subscribers who *really* wanted to be a part of my Substack community (which is trauma and mental health focused) who shared they unsubscribed due to frustrations regarding using the mobile app; including being unable the past few weeks to access Chat through t…
I appreciate your question. Given the emails I have received from former paid subscribers who *really* wanted to be a part of my Substack community (which is trauma and mental health focused) who shared they unsubscribed due to frustrations regarding using the mobile app; including being unable the past few weeks to access Chat through their smartphone (iPhone users especially); not being able to click on and open links in posts on the mobile app; not being able to access my Substack's navigation menu on the mobile app - combined with the fact that the Substack team wants everybody to use the mobile app (even though paid subscribers can't access my navigation menu where they can access paid features), I'd say that fixing these issues should be a priority. I can't be the only publisher losing subscribers over these issues. It has become particularly bad the past few weeks since Substack made it so iPhone users cannot visit my Substack from a browser on their phones - they MUST use the mobile app. They are forced to download it. Those that already have the app are still being told they need to download it, making things even worse and more frustrating. So they have no way to access my navigation menu. And now, they are having trouble even accessing Chat. So I am losing many paid subscribers over this. Not good.
Yes. I stopped offering paid features except for Chat, and I let my paid subscribers know that there was nothing more I can do as Substack has not addressed my concerns. I’ve reported these issues multiple places (my Substack is a ‘best seller’) so there’s nothing more I can do. Looking at other platforms, naturally, but there is a lot I like about Substack so I may just remain and accept that I will lose many paid subscribers due to user issues that Substack does not seem equipped (or willing) to address at this time (I’m not the only publisher reporting these issues). Not in need of any services or help.
I appreciate your question. Given the emails I have received from former paid subscribers who *really* wanted to be a part of my Substack community (which is trauma and mental health focused) who shared they unsubscribed due to frustrations regarding using the mobile app; including being unable the past few weeks to access Chat through their smartphone (iPhone users especially); not being able to click on and open links in posts on the mobile app; not being able to access my Substack's navigation menu on the mobile app - combined with the fact that the Substack team wants everybody to use the mobile app (even though paid subscribers can't access my navigation menu where they can access paid features), I'd say that fixing these issues should be a priority. I can't be the only publisher losing subscribers over these issues. It has become particularly bad the past few weeks since Substack made it so iPhone users cannot visit my Substack from a browser on their phones - they MUST use the mobile app. They are forced to download it. Those that already have the app are still being told they need to download it, making things even worse and more frustrating. So they have no way to access my navigation menu. And now, they are having trouble even accessing Chat. So I am losing many paid subscribers over this. Not good.
Yes. I stopped offering paid features except for Chat, and I let my paid subscribers know that there was nothing more I can do as Substack has not addressed my concerns. I’ve reported these issues multiple places (my Substack is a ‘best seller’) so there’s nothing more I can do. Looking at other platforms, naturally, but there is a lot I like about Substack so I may just remain and accept that I will lose many paid subscribers due to user issues that Substack does not seem equipped (or willing) to address at this time (I’m not the only publisher reporting these issues). Not in need of any services or help.